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Never. Every order runs against a public username, link or post URL. We have no login flow that requests platform credentials.

Refill-eligible services will be topped back up for free if delivered counts drop within that service's refill window (shown on the service itself, e.g. 30/60/90 days). Refill compares against the count right after your order finished — not today's count — so if the account lost followers some other way in between, that part isn't covered. No Refill services carry no such guarantee at all — if numbers drop later, you'd need to order again. Check the refill window on the exact service you're ordering before you buy.

Most orders start within the window shown on the service, but during high demand a service can take longer to begin or finish than usual. Your order status updates automatically — check the Orders page, or hit Refresh on the order for the latest status straight from the supplier.

A few common causes: the service was "No Refill" (see above), the platform's own algorithm removed inauthentic activity, or the link/account changed after delivery. Choosing a service with a longer refill window is the best protection if drop rate matters for your use case.

Sometimes a service can't deliver the full quantity ordered. When that happens, we automatically refund the undelivered portion straight to your SMM Perfekt balance — no ticket needed. Example: order 10,000 for $10, only 9,000 gets delivered — $1 is credited back automatically.

Orders can't be canceled once placed. Refunds are automatic for undelivered/partial quantity (see above) — beyond that, open a support ticket with your order ID and we'll review it case by case. Full details are in our Refund Policy.

Card via Stripe, or crypto (BTC, ETH, USDT, USDC and more) via NOWPayments. Funds are added to your SMM Perfekt balance, which you then spend on orders — see Add Funds after signing up.

Yes — every service defines a minimum and maximum order size, and you can order anywhere within that range.

Yes — a REST API is available to every account for placing orders, checking status, and reading balance programmatically. Generate a key on the Account page; see the API page for the full request format.

Open a support ticket from your dashboard with your order ID and what happened — a real person reviews every ticket.