Last updated: January 2026
This policy explains when orders are eligible for a refill, credit or refund. It is designed to be fair to customers while reflecting the realities of third-party social platforms.
Services marked with a refill window (e.g. "Refill 30d") are automatically eligible for a top-up if the delivered count drops below the originally delivered amount within that window.
Refill eligibility requires that the target link or account remains public and unchanged since the order was placed. Refills are not guaranteed past the stated window.
If a service can't deliver the full quantity you ordered — for example the supplier marks it "Partial" or "Canceled" — the undelivered portion is refunded to your SMM Perfekt balance automatically. No ticket is required.
Example: you order 10,000 for $10 and only 9,000 gets delivered — $1 is credited back to your balance the moment the order's status updates. If a provider rejects an order outright before starting it, the full amount is refunded the same way.
Services marked "No refill" are final once delivery is confirmed. Orders that completed successfully as described are not eligible for a refund.
Orders placed on a private, invalid, or since-changed link/account are not eligible for a refund — please confirm the link is correct and public before placing an order.
Filing a chargeback instead of contacting support first may result in suspension of your account while the dispute is investigated. We encourage customers to reach out to support before initiating a chargeback with their bank or payment provider.
Open a support ticket from your dashboard with your order ID and a description of the issue. Our team reviews the order status and eligibility and replies in the same ticket thread.
All refunds — automatic or support-approved — are issued as credit to your SMM Perfekt account balance, which you can then spend on any order. We do not refund back to your original card or crypto payment method — top-ups themselves are final once credited to your balance.